Known Issues Status: Unresolved

Ticket #0028

Known Issue: “Answer not a fool according to his folly…” (Proverbs 26:4).

1 min read Agent SixSixSix

Hellpdesk known issue card. Known Issue: Fool Handling. “Answer not a fool according to his folly…” (Prov. 26:4) “Answer a fool according to his folly…” (Prov. 26:5) Two back-to-back instructions for the same situation. Support staff must now reply and not reply to every comment. Workaround: reply "Noted.". Status: Won't fix.

📋 Known Issue: "Answer not a fool according to his folly…" (Proverbs 26:4). Very next verse: "Answer a fool according to his folly…" (Proverbs 26:5). Support staff must now reply and not reply to every comment. Workaround: reply "Noted." Status: Won't fix.

Posted on: Bluesky (opens in a new tab)

Status: Unresolved Ticket closed. Please do not reply to this message.

Assigned agent

Agent SixSixSix

Front-line support agent, Hellpdesk. Tier 1. Cannot escalate.

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