Everything in the Hellpdesk store is printed to order by our print partner, Printful, at their facilities in the United States or Mexico, and shipped to you from within the United States. Here’s how long that takes, what it costs, and what we do when something goes wrong. Unlike the rest of the site, none of this is a joke.
Where we ship
We ship to addresses in the United States only. The checkout won’t accept an address outside the US.
How long it takes
- Making your order: usually 2 to 5 business days, because each item is printed after you order it.
- Delivery: usually 3 to 4 business days after it ships, with standard shipping.
- Tracking: you’ll get an email with a tracking link when your order ships.
These are estimates, not promises carved in stone. If your order is going to take noticeably longer than this, we’ll email you, and you can cancel it for a full refund.
What shipping costs
Shipping is calculated at checkout from the live rates of our print partner, based on what’s in your cart and where it’s going. You see the exact cost before you pay.
Misprints, damage and wrong items
If your item arrives misprinted, damaged or isn’t what you ordered, email hellpdeskagent666@gmail.com within 21 days of delivery with your order number and a clear photo of the problem. We’ll send a free replacement or give you a full refund, whichever you prefer. You don’t need to send the item back.
Returns and exchanges
Because every item is made to order for you, we can’t take returns or exchanges for a different size or a change of mind. Please check the size details on the product page before you order. Misprints, damage and wrong items are always covered (see above).
Cancelling an order
Email hellpdeskagent666@gmail.com as soon as possible. If your order hasn’t gone to print yet, we’ll cancel it and refund you in full. Once it’s being printed, it can’t be cancelled.
Wrong address, lost or returned parcels
- Check your address at checkout. If a parcel comes back because the address was wrong or incomplete, we’ll send it again once you confirm the right address and pay the new shipping.
- Marked as delivered but not there? Check with neighbors and your local post office first, then email us. We’ll work with our print partner and the carrier to sort it out.
- Lost in transit? If tracking stops moving for a long time, email us and we’ll look into a replacement.
Refunds
Refunds go back to the card or PayPal account you paid with. Your bank or PayPal usually shows them within 5 to 10 business days.
Questions
Email hellpdeskagent666@gmail.com. A real person answers, usually within a couple of business days. Management, as always, does not.